Terms of Service

Last updated: October 2026

These Terms govern your use of TourGuyed (tourguyed.com), a marketplace that connects tourists with independent local and student tourguides. By creating an account you agree to them.

1. Accounts

• You must sign up to book or offer tours and give accurate information.
• Tourists and tourguides must upload a valid government or school ID. IDs are reviewed by TourGuyed and never shown to other users.
• Student tourguides must have permission from their school and may only guide within approved campus areas.
• Everyone must be respectful and professional. We may suspend accounts that break these Terms.

2. Role of TourGuyed

Tourguides are independent providers, not employees of TourGuyed. Each tourguide is responsible for the tour they offer, including what is and isn't included in their package.

3. Bookings

• Tourists request a date and time from the tourguide's calendar. The booking is confirmed only when the tourguide accepts.
• Tourguides may decline but must give a reason. Declines affect their acceptance rating.
• Chat between tourist and tourguide opens after the tourguide accepts.

4. Payments and platform fee

• Tourists may pay the tourguide in cash or pay online through TourGuyed.
• TourGuyed charges tourguides a platform fee of 20% of the package price for every completed tour, whether paid in cash or online.
• For cash tours, the tourguide must pay the 20% fee to TourGuyed after the tour.
• For online payments, TourGuyed holds the payment. The tourguide receives the first half when the tourist confirms they have met, and the remainder (minus the fee) when the tourist confirms the tour is complete.
• Tourguides need a Wise account to receive payouts.

5. Cancellations and refunds

• Tourists may cancel for a full refund up to 30 minutes before the agreed meeting time.
• Cancelling less than 30 minutes before the meeting time refunds half of the package.
• If the tourguide does not show up or is more than 30 minutes late, the tourist receives a full refund.
• Once a tourist clicks to release payment, the payment is final and cannot be refunded.

6. Ratings

Only tourists who completed a tour can rate it, once per booking. Ratings and acceptance rates affect how tourguides appear on the site.

7. Safety and blocking

Tourists can block a tourguide from messaging them. Report any problem to customer service through your dashboard.

8. Contact

support@tourguyed.com